Terms

Who we are

Ginger Nails, run by Laura Pereira, Valhøjs Allé 79, 7. th., 2610 Rødovre, Denmark. Email: hej@gingernails.dk.

Ginger Nails is run by a private individual and is not VAT registered, so prices do not include VAT.

Prices and payment

All prices are in Danish kroner and are final prices. Shipping is shown before you pay. Payment is taken when you complete the order.

The price of a custom set is calculated from your choices in the builder. The design is confirmed by email before we start, and if it needs changes that affect the price, we agree them with you first.

Orders

An order is binding once payment is complete and you have received an order confirmation by email. Custom designs are approved by email before production starts.

Shipping

We ship to Denmark (59 kr. to a parcel shop or parcel locker, 69 kr. to your door) and to the rest of the EU except Malta (89-259 kr. depending on the country). Ready-made sets ship in 1-2 working days, custom sets 7-10 working days after approval. You get a tracking link by email when the parcel is on its way.

Right of withdrawal

You have a 14-day right of withdrawal on ready-made sets. The period runs from the day you receive the goods. Tell us by email within the period and return the goods no later than 14 days after. You pay the return shipping. We refund the purchase price within 14 days of receiving your notice, but may wait until we have the goods back.

For hygiene reasons, the right of withdrawal lapses if the seal on a set has been broken.

A custom set is made to your measurements and wishes and is therefore not covered by the right of withdrawal (Danish Consumer Contracts Act, section 18(2)(3)). You confirm this when you order.

You can use this standard form: "To Ginger Nails, hej@gingernails.dk: I hereby give notice that I withdraw from my contract of sale of the following goods: [goods], ordered on [date], received on [date]. Name, address, date."

Complaints about faults

You have a 2-year right to complain about faults under the Danish Sale of Goods Act. If something is wrong, write to us within a reasonable time, ideally with a photo. If a custom set does not fit because we cut it wrong, we remake it at no cost.

Complaints

If you are unhappy, write to us first and we will find a solution.

Personal data

We process your details to deliver your order. Read more in the privacy policy.